At Our Echo, we are committed to protecting your privacy and handling your personal information responsibly.
Information we collect
We may collect:
- Name and contact details
- Company information
- Email addresses
- Telephone numbers
- Information submitted through website forms
- Usage information relating to our website and services
How we use your information
We use your information to:
- Respond to enquiries
- Provide demonstrations and support
- Deliver our services
- Improve our products and website
- Communicate important updates
Data security
We take appropriate technical and organisational measures to protect your information from unauthorised access, loss or misuse.
Sharing information
We do not sell your personal information to third parties.
Information may only be shared with trusted service providers where necessary to deliver our services.
Marketing communications
We respect your privacy. Your details will never be sold or shared with third parties for their own marketing purposes.
If you contact us, request information, book a demonstration or download resources from our website, we may contact you with information about Our Echo's products, services, events and updates where we believe these are relevant to your organisation.
We process this information under our legitimate interests, as we believe it is reasonable to keep prospective and existing customers informed about services and developments that may help them improve resident engagement and care delivery.
We carefully consider your rights and expectations before relying on this lawful basis, and we will only send communications that are relevant to your enquiry or relationship with us.
You can opt out of receiving marketing communications at any time by clicking the unsubscribe link included in our emails or by contacting us directly at info@@ourecho.co.uk. Opting out of marketing communications will not affect essential service-related communications where applicable.
Your rights
You have the right to:
- Access your personal data
- Request corrections
- Request deletion of your data
- Withdraw consent where applicable